Refund Policy
Last updated: 13 November 2026
We want you to feel completely confident in your purchase. This page explains exactly how refunds work for our digital products, and how to reach us if you ever need help.
Digital products & instant delivery
Everything we sell is a digital product: your child's personalised Santa Video Pack (the personalised video message from Santa, the printable letter, Santa's voice note and the Nice List Certificate), created from the details you share and delivered as a video, an audio file and printable PDFs. There are no physical items and nothing is posted. You see a free preview before you pay, and as soon as your payment is confirmed your full Santa Video Pack is delivered by email, with lifetime access on your phone, tablet or computer.
7-day money-back guarantee
We stand behind every Santa Video Pack. If you're not satisfied with your purchase for any reason, request a full refund within 7 days of your purchase date, with no questions and no friction. Just email us and we'll take care of it. You keep what you've downloaded, and we part as friends.
How to request a refund
Email us at ask@digitalmaterials.store within 7 days of your purchase and include:
- The email address you used at checkout
- Your order number (from your confirmation email)
We review and process every refund request within 2–3 business days. Approved refunds are issued to your original payment method; depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement.
Trouble accessing your Santa Video Pack?
If your download link doesn't work, a name is misspelled, or you have any trouble accessing your purchase, contact us first. In most cases we can fix access issues within minutes and get your Santa Video Pack to you right away, and if we can't, you're fully covered by the money-back guarantee above.
Before you open a dispute
If something isn't right, please reach out to us first at ask@digitalmaterials.store. We're a small team that genuinely cares about your experience, and we can almost always resolve any issue faster than a bank dispute, usually the same day. Give us the chance to make it right.
Contact us
Questions about your order or this policy?
Email ask@digitalmaterials.store and we'll get back to you, typically within one business day.